TERMS & CONDITIONS
Please read all these terms and conditions.
As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with.
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Application
These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). We are Amanda Clark Arts Ltd a company registered in England and Wales under number 12403965 whose registered office is at 1 Fox Cottage, Church End, Shalford, Essex, CM7 5HA with email address amandaclark@hotmail.co.uk; (the Supplier or us or we).
These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions.
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Goods
The description of the Goods is as set out in the Website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.
In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
Personal Information
We retain and use all information strictly under the Privacy Policy. We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.
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Basis of Sale
The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.
The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation).
Price and Payment
The price of the Goods and any additional delivery or other charges is that set out on the Website at the time of the Order or such other price as we may agree in writing. Prices and charges include VAT at the rate applicable at the time of the Order.
You must pay by submitting your credit or debit card details or by using ApplePay with your Order and we can take payment immediately or otherwise before delivery of the Goods.
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Delivery
In any case, regardless of events beyond our control, if your Order is not delivered on time despite on time dispatch, we are not responsible for delivery delays or failed deliveries due to the delivery company’s fault. For any orders with provided tracking numbers, the tracking updates are not updated by us, but by the delivery company.
We do generally deliver to addresses outside the United Kingdom. If, however, we receive an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them.
You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.
If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.
The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.
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Withdrawal, returns and cancellation
You can withdraw the Order by telling us within 24 hours of your Order, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.
This is a distance contract (as defined below) which has the cancellation rights (Cancellation Rights) set out below. These Cancellation Rights, however, do not apply, to a contract for goods that are made to your specifications or are clearly personalised;
Right to cancel
Subject as stated in these Terms and Conditions, you can cancel this contract within 24 hours without giving any reason. To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear request by contact form or email. If you cancel this Contract, we will reimburse to you the cost of your Order and delivery.
Timing of reimbursement
We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this Contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
Returning Goods
If you have received Goods in connection with the Contract which you have cancelled, you must send back the Goods to 1 Fox Cottage, Church End, Shalford, Essex, CM7 5HA without delay and in any event not later than 14 days from the day on which you communicate to us your cancellation of this Contract. The deadline is met if you send back the Goods before the period of 14 days has expired. You agree that you will have to bear the cost of returning the Goods.
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Conformity and Guarantee
We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it is not of satisfactory quality and conform to its description.
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Privacy
Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information. These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy.
For the purposes of these Terms and Conditions:
a. 'Data Protection Laws' means any applicable law relating to the processing of Personal Data, including, but not limited to the GDPR.
b. 'GDPR' means the UK General Data Protection Regulation.
c, 'Data Controller', 'Personal Data' and 'Processing' shall have the same meaning as in the GDPR.
We are a Data Controller of the Personal Data we Process in providing Goods to you. Where you supply Personal Data to us so we can provide Goods to you, and we Process that Personal Data in the course of providing the Goods to you, we will comply with our obligations imposed by the Data Protection Laws:
a. before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;
b. we will only Process Personal Data for the purposes identified;
c. we will respect your rights in relation to your Personal Data; and
d. we will implement technical and organisational measures to ensure your Personal Data is secure.
For any enquiries or complaints regarding data privacy, you can e-mail: amandaclark@hotmail.co.uk